The objective of pastoral care in the New Apostolic Church is to support our neighbour on the path that leads to redemption from sin and death and into the image of Christ. The foundation for this, and the ability to do this, can only be found in the sacrifice of Jesus Christ. The earnest endeavour of the believers to grow into the nature of Christ is supported by sensitive pastoral care.

The Apostles and the ministers commissioned by them have the task of helping the believers to become prepared and worthy for the return of Christ. Until then, they will accompany those entrusted to them with pastoral care on their personal path through the most diverse circumstances of life.[75]

All members of a congregation, including ministers and their families, will receive pastoral support. Pastoral care can only be effective when a relationship of trust is developed and assured by confidentiality.